Shipping

All orders are made to order by hand in our international production facility with the upmost of care and attention to detail. Production time averages 10 working days after payment. During peak periods this timeframe may increase. Shipping times refer to time in transit after the piece completes production and leaves our factory - Once your piece ships, you will receive a tracking number.

We offer a range of shipping options to all countries globally, with different prices to reflect different shipping speeds...

Shipping time guidelines are as follow:

UK (domestic) Shipping -

Standard Shipping (DHL Fully Tracked, 3-5 days) - 3-5 days delivery, fully tracked service - £30 or FREE on orders over £250

Express Shipping (DHL Fully Tracked, 1-2 days) - 1-2 days delivery, fully tracked and signed service - £50 or £25 on orders over £250

European Shipping -

Standard Shipping (DHL Fully Tracked, 3-5 days) - 3-5 days delivery, fully tracked service - £30 or FREE on orders over £250

Express Shipping (DHL Fully Tracked, 1-2 days) - 1-2 days delivery, fully tracked and signed service - £50 or £25 on orders over £250

Worldwide Shipping -

Standard Shipping (DHL Fully Tracked, 3-5 days) - 3-5 days delivery, fully tracked service - £30 or FREE on orders over £250

Express Shipping (DHL Fully Tracked, 1-2 days) - 1-2 days delivery, fully tracked and signed service - £50 or £25 on orders over £250

 

Returns

 

All our pieces are made by hand to order, meaning each one is as unique as you!

We can only accept returns/refunds on faulty items, and can not accept returns due to change of mind unfortunately, as all pieces are one off made to order.

In the very unlikely case of your piece arriving broken, you have 7 days from the day of tracked delivery to let us know via email at support@neonbeach.com

We offer a 3 year guarantee on all pieces, so if your piece breaks or stops working in any way during this period just let us know and we will replace it free of charge! :) 

If you need any more help whatsoever, please don't hesitate to contact our team via email at support@neonbeach.com

Thanks!