Can I see some signs Neon Beach has recently made?
Great question - check them out here.

What are LED neon signs made of?
Our LED neon signs are made from silicone and are mounted on high quality acrylic as backing.

Do LED Neon signs consume a lot of Energy?
Our LED neon signs produce relatively no heat, are energy-efficient, and are less expensive compared to traditional glass tube neon. LED neon signs look similar to traditional neon ones but are much more flexible which in turn help us get a lot of customisation into your designs.

What’s the typical lead time for orders?
All orders are made by hand in our own international production facility with the utmost care and attention to detail. Our lead times are 3 weeks on average, from point of payment to delivery.

How do you power the LED neon signs?
All of our signs connect directly into a standard power socket (with a plug that’s specific to the country you’re shipping to) and it comes with a 12V transformer. We also provide an alternative option of battery-operated signs, if you are interested in this option please contact us through our chat box on site. 

How long do LED neon signs last?
LED neon lights tend to last four years, this is assuming that the sign will be turned on for 8 to 10 hours per day. This lifespan is three times longer than traditional glass neon signs. Normally if there is a problem it’s usually the transformer that fails, however these are replaceable items which we can supply if within the warranty period.

Do LED neon signs require any maintenance or installation help?
No, LED neon signs are maintenance free and require no installation help. The sign simply needs to be fixed onto the wall via screws, which we provide, or command strips, which you can buy here. 

What's included in the package? 
LED sign, LED dimmer switch (For preset signs), LED controller + remote (Only for Custom Signs/Multi and Full-Colour), power supply (12v power adapter & plug fits to your country), mounting screws & hanging. wires

What’s the length of the power cord?
The length of the power cord is 1.2M.

How safe are LED neon signs?
Our LED neon signs are only 12V so run at a much safer voltage than traditional neon. Because of its low output voltage, no heat will be generated on the outer surface even after long hours of operation.

What does the warranty cover?
We offer a 12 month guarantee on materials and workmanship on all of our LED neon signs. However, this guarantee does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.

Can we make your custom design?
Yes, we can make almost anything you want! You can create and order your custom text designs here.  Our onsite design tool provides you with a visual mock-up of your sign so that you can experiment with multiple colours, sizes, and fonts before buying. Pricing will be shown automatically on site. If you're looking for something even more bespoke, for example a logo or even your own art, please submit a quote here. If you're looking for a bespoke sign for your business please submit a quote here.

Do you ship worldwide?
Yes! We can ship absolutely anywhere, and all shipment prices can be seen at checkout before you confirm your order. Please find our shipping rates here.

What are the colours available?
We have 9 colours to choose from, please see them displayed below. 

How much do your custom signs cost?
The price of our signs depend on the size and complexity of the design. Some of our pre-set signs come in 7 different sizes ranging from 50cm to 300cm, pricing is shown on site. For custom designs you will need to fill in your size and colour requirements via our online design tool and pricing will be shown automatically.

What’s the process for custom orders?
You can order directly on our custom design product page, here you can fill in your size, colour and design requirements and a price will be shown. If you are a business and require help designing something which will not be text based then please go to our ‘For Business’ page. If you require further help, please email our team at support@neonbeach.com who will be more than happy to help!

Is there a minimum size that you need to work to?
We tend to work to a minimum letter height of around 10cm (4 inches), as we find that letters have better definition at this size. It is possible to make letters smaller than this, but larger letters tend to display better. Generally, this also means we offer a minimum sign size of 50cm, and usually work up to a maximum of 300cm - however, please email our team at support@neonbeach.com if you have additional questions regarding size considerations.

Big Signs

In certain instances larger signs need to be cut into two for shipment purposes, this is to avoid any damage during transport. This won't affect the overall appearance of your LED neon sign; when a sign needs to be cut in two we’ll contact you for confirmation, or to explore the possibility of producing the sign in a smaller size.

Still need help?
Have any comments, questions, queries or otherwise? Need help with your order?
Please don't hesitate to contact our team via the pink chat box on the bottom right of our page. We aim to respond to all queries within 24 hours. If you are looking for help with a custom order, please visit our custom design quote page. Please note, for best support please contact us via the chat box on our website - you will get a quicker reply and resolution to any queries.